POLICY

Shipping & Delivery Policy

How and when we deliver your order across Perth and Western Australia.

Clearpoint Pool Services offers delivery across Perth and selected regional locations, with options depending on your address and the products ordered.

Enjoy FREE Perth metro delivery on orders of $99 or more, including standard products, bulky pool equipment and pool chemicals. Pool covers and rollers have a $35 flat delivery charge across WA.

Perth Metro Delivery

Order valueDelivery charge
Orders of $99 or moreFREE delivery
Orders under $99$19 delivery

These rates apply to standard products, bulky equipment and pool chemicals. Only one delivery charge applies when products are delivered together.

Enter your address at checkout to confirm delivery eligibility and charges.

Regional & Remote Western Australia

For eligible standard products delivered outside Perth metro:

WA postcodesDelivery charge
6000–6699FREE delivery on orders of $99 or more; $19 for orders under $99.
6700–6999$35 delivery.

Bulky equipment and pool chemicals require a delivery quote outside Perth metro, regardless of order value.

We will confirm delivery availability, freight charges and your total order price before payment.

Standard Delivery

Standard products are generally dispatched via post or courier. Where tracking is available, details will be emailed once your order has been dispatched.

Delivery to a local collection point or safe drop may be available, depending on the delivery service and your location.

Orders placed before 2:00 PM AWST are generally dispatched the same business day, subject to stock availability and delivery arrangements.

For security and fraud prevention, we may request identification or arrange collection with you before releasing an order.

Large Items

Delivery of oversized items, including sand filters, is arranged according to the product and your location. We will contact you to confirm delivery arrangements and any access requirements.

Early morning delivery may be available by arrangement.

Pool Covers & Rollers

Specialty pool covers and rollers are manufactured locally and shipped directly from our supplier.

These products are available by enquiry only and are excluded from the free-delivery offer.

Select Enquire Now on the product page to request a quote. We will confirm pricing, availability, delivery charges and estimated delivery times before payment.

If you also require installation, please include this in your enquiry.

Interstate Delivery

Please contact us before ordering for delivery outside Western Australia.

Eligible standard products may be sent through Australia Post, with postage confirmed before payment. Delivery options for bulky equipment, chemicals, covers and rollers are assessed individually.

Free Pickup

Collect your order free of charge from Balga or Leederville by prior arrangement.

Once your order is ready, we will confirm the collection address and arrange a convenient pickup time. Please wait for confirmation before travelling.

Delivery Times

Delivery times depend on stock availability, the products ordered and your location. Any delivery dates provided are estimates.

If you need an item by a particular date, please contact us before ordering so we can check availability and delivery options.

Receiving Your Delivery

Please provide an accurate delivery address, contact number and any relevant access instructions.

Signature requirements, collection options and safe-drop availability depend on the delivery service used. If your order arrives damaged or does not arrive as expected, please contact us promptly so we can assist.

Pricing & Delivery Confirmation

All prices include GST. Available delivery charges are displayed before payment.

If checkout advises that delivery confirmation is required, please contact us for a quote. We will confirm the delivery charge and total order price before you pay.

Contact Us

For assistance with delivery, pickup or a personalised quote:

Phone: 0414 524 071
Email: info@clearpointpoolservices.com.au

Questions about this policy?

Get in touch and we will be happy to help.