Purchase & Returns Policy

Please ensure you have selected the right product for your needs before purchasing. If you are unsure about a product’s suitability, contact us and our team will be happy to assist.

We carefully select products from reputable brands that offer manufacturer warranties and customer support.

Faulty or Defective Goods

If you receive a faulty or defective product, please contact us as soon as possible with details of the issue and, where possible, photos.

We will work with you to resolve the issue in accordance with applicable Western Australian Consumer Law requirements.

For more information, visit WA Consumer Protection – Returns, Refunds, Repairs and Replacements.

Returns

Change-of-mind returns are accepted within 30 days of purchase, subject to the following conditions:

• A 30% restocking fee applies.
• Items must be unused and in original, resaleable condition.
• Original packaging and all accessories must be included.
• Proof of purchase and a Return Authorisation Number (RAN) are required.
• Returns must be sent to Clearpoint Pool Services, not directly to the manufacturer.

Returns outside the 30-day period are not accepted.

Returns Not Accepted

A return or refund may not be available where:

• The product is not in its original condition.
• The product has been damaged through misuse.
• Parts or accessories are missing, unless due to our error.
• The return is outside the 30-day return period.
• Required proof of purchase or RAN has not been provided.

These exclusions do not limit any rights you may have under applicable Australian Consumer Law.

How to Return a Product

To request a return:

1. Contact us through our contact form to request a Return Authorisation Number (RAN). RANs are issued by email only.
2. Provide your name, email, phone number, product description, order/invoice number and reason for return.
3. Securely pack the product in its original packaging with all accessories and proof of purchase.
4. Address the parcel to Attn: Returns – [RAN], Clearpoint Pool Services.
5. Use a trackable shipping service.
6. Once received and inspected, we will notify you by email.
7. Approved refunds will be processed within 14 days to the original payment method.

Refunds

If your approved refund has not been received within 14 days, please contact us. We aim to respond to refund enquiries within 3 business days.

Sale & Special-Order Items

Sale items: Sale items are non-refundable unless required by law.

Special orders: Products sourced specifically at a customer’s request are generally non-returnable due to supplier and sourcing arrangements, unless required by law.

Exchanges

We do not offer exchanges for change-of-mind purchases.

Defective products may be submitted for a warranty assessment, and where applicable, the claim will be referred to the manufacturer.

Return Shipping

Return shipping costs for change-of-mind returns are the responsibility of the customer and are non-refundable. Where applicable, return shipping costs may be deducted from the refund.

We recommend using a trackable shipping service. Shipping costs vary depending on the parcel size, weight and destination.

Contact Us

For questions about purchases, returns or this policy, please contact our team.

Email us at info@clearpointpoolservices.com.au or send an enquiry through our contact form.