Frequently Asked Questions
Any questions? We have the answers.
Working with seasoned locals like Alex and Sadia offers the advantage of receiving knowledgeable advice and support in selecting the ideal pool equipment. With years of experience, they’ve built a loyal customer following throughout Western Australia. Their reliable guidance guarantees quality and helps customers save both time and money.
Maintenance
Why us my pool water cloudy?
Cloudy pool water can result from various issues, such as imbalanced chemicals, filtration problems, or algae. To resolve this, start by testing the water to correct the pH and sanitizer levels. Ensure your filter is clean and functioning properly, and use a clarifier or algaecide if needed.
How often should I service my pool?
It’s advised to check your pool water weekly. However, during high-usage periods or peak swimming season, more frequent testing may be necessary to ensure proper chemical balance.
What could be causing my pool to lose water?
It’s normal to experience some water loss due to evaporation, splashing, and filter backwashing. However, if the water loss is excessive, it could suggest a leak. Inspect the pool structure and plumbing for any visible cracks or leaks. If the source of the leak isn’t easily found, you may need to consult a professional leak detection service.
What are the best methods to eliminate algae from a pool?
To remove algae from your pool, begin by scrubbing the walls and floor to loosen any algae buildup. Next, balance the pH level, apply a chlorine shock treatment, and keep the filter running until the water becomes clear. You can also use algaecides to help prevent further algae growth.
What steps should I take if the chlorine level is too elevated?
Chlorine levels in a pool can naturally decrease over time. To accelerate this process, avoid adding more chlorine and allow the pool to receive direct sunlight, as sunlight helps break down chlorine. If you need to reduce the levels quickly, a chlorine neutralizer can be used.
What are some ways to minimize chlorine usage in my pool?
You might want to explore using a mineral system or saltwater chlorine generator, as these options can help reduce the need for additional chlorine. Regular pool maintenance and ensuring the right chemical balance can also help minimize chlorine consumption.
What could be causing my pool pump to make noise?
Loud pool pumps can result from various factors, including blocked filters, damaged bearings, or air leaks in the system. Inspect for any blockages, make sure the pump basket is free of debris, and if the noise continues, think about lubricating or replacing the affected components.
How many hours should I operate my pool filter daily?
It’s recommended to operate your pool filter for approximately 8 to 10 hours daily to achieve proper water circulation and filtration. However, the optimal duration may differ depending on your pool’s size and the effectiveness of your filtration system. Additionally, the running time tends to be shorter in winter compared to summer.
How do I prepare my pool for winter?
Getting your pool ready for winter includes adjusting the water chemistry, cleaning the pool thoroughly, and sometimes using a winterizing product or algaecide to stop algae growth.
Is it possible for me to install a pool heater, and which type would be the best option?
You can enhance your swimming experience by installing a pool heater to prolong the season. There are several options available, including gas heaters, electric heat pumps, and solar heaters. The ideal choice for you will depend on factors such as your local climate, pool size, and specific heating requirements.
How frequently should I clean my pool with a vacuum?
The frequency of vacuuming varies based on how often the pool is used and its location. However, aiming to vacuum once a week is a recommended practice to maintain a clean pool and prevent algae growth.
What is the recommended pH range for my pool?
The recommended pH range for pool water is between 7.4 and 7.6 to maintain the best sanitiser performance and provide a comfortable swimming experience.
What steps can I take to keep my pool water clear and prevent it from turning green?
Routine maintenance, such as maintaining proper chemical levels, ensuring effective filtration, and performing occasional shock treatments, helps prevent algae buildup that causes pool water to turn green.
What causes the pressure on my pool filter to be too high or too low?
High pressure may signal a blocked filter or shut valves, whereas low pressure could point to leaks or pump issues. Resolving these problems often involves cleaning the filter or fixing any system leaks.
Is it okay to keep my pool uncovered throughout the entire year?
Keeping a pool uncovered can cause higher rates of evaporation, and the buildup of debris may promote algae growth. It’s advisable to use a cover when the pool is not in use.
How can I tell if my pool needs resurfacing?
Signs that resurfacing may be necessary include a rough texture, stains, cracks, or peeling. Resurfacing can help safeguard the structure and enhance its appearance.
What’s the best way to determine the correct pool pump size for my swimming pool?
The appropriate pump size is determined by your pool’s volume and the flow rate of the filter system. As a general guideline, the pump should be able to circulate the entire volume of the pool within an 8-hour period.
What are the most effective methods for heating my pool?
The ideal heating method for your pool depends on factors such as your climate, budget, and how often you use the pool. Heat pumps are increasingly becoming the preferred choice for pool heating.
What steps can I take to clear up a cloudy pool after using shock treatment?
Cloudiness in your pool after shocking can result from tiny particles in the water. To clear this up, keep the filter running non-stop and think about using a clarifier to help it capture these fine particles.
What causes my pool to have a strong chlorine odor?
A strong chlorine odor is typically caused by chloramines, which form when chlorine reacts with impurities in the water. This suggests the pool needs to be shocked to break down the chloramines and restore the chlorine’s effectiveness.
How do I choose the right pool cleaner?
When selecting the best pool cleaner, take into account the size, type, and debris level of your pool. There are several types of cleaners—automatic, suction-side, pressure-side, and robotic—each offering specific benefits depending on your pool’s needs and conditions.
What leads to wrinkles in pool liners, and what are the solutions for fixing them?
Wrinkles in pool liners can occur due to factors like incorrect installation, imbalances in water chemistry, or pressure from groundwater. In some cases, these wrinkles can be flattened manually, while in other situations, professional intervention may be necessary.
Is it possible to switch my chlorine pool to a saltwater pool?
Switching to a saltwater system means installing a salt chlorine generator. While this requires an initial investment, it can lower ongoing maintenance expenses and offer a smoother, more comfortable swimming experience.
What are some ways to improve the energy efficiency of my pool?
To minimize water evaporation, consider using a pool cover. You might also want to upgrade to a variable-speed pump for better efficiency. Additionally, a robotic pool cleaner and a pre-filter device like a multicyclone can improve your pool maintenance.
How can pool chemicals be stored safely?
Store chemicals in a cool, dry, and well-ventilated space, away from direct sunlight. Ensure they remain in their original containers, separated from one another to avoid potential reactions, and keep them out of reach of children and animals.
What is the best way to manage calcium hardness levels in my pool?
Regularly check your pool water and add calcium chloride to boost hardness. Alternatively, you can use a flocculant and dilute the water to reduce hardness, keeping it within the ideal range to safeguard your pool surfaces and equipment.
What steps can I take if my pool water turns brown?
Brown water may signal elevated iron or manganese levels. To clear the discoloration, use a metal-sequestrant agent and adjust the water chemistry accordingly.
How can I keep my pool water balanced during heavy rainfall?
Before rainfall, make sure your pool’s chemicals are well-balanced and any loose items are secured. After the rain clears, check and adjust the water’s chemical levels, lower the water level if necessary, and clean the filters to handle increased debris and dilution.
Why isn’t my pool heater working, and how can I fix it?
Frequent problems may include improper settings, insufficient gas supply or flow, and issues with the pilot light or ignition system. Start by inspecting these factors, and if the issue persists, refer to the user manual or seek assistance from a qualified professional for complex electrical or mechanical concerns.
My pool pump has stopped working, and I need a replacement. How can I determine the right size for my pool?
If you’re looking for advice on the right pool pump, please send an estimate of your pool’s size—either in litres or by providing the length and width. Additionally, sharing details about your filtration system would be helpful. If you have a sand filter, let us know the brand, model, and size (e.g., 25-inch or 650mm diameter). If you use a cartridge filter, providing the make and model can help us determine its size if you’re unsure. With this information, we can calculate the required flow rate and recommend the right pump for your pool.
CPPS
Is CPPS a franchise business?
No, we are not part of a franchise.
As a locally owned family business, Alex and Sadia personally manage and operate the company, ensuring you receive the dedicated attention that comes with dealing directly with owners. We are independent and offer one of the largest selections of pool equipment available.
Do you provide water testing services?
We provide precise water testing right at your doorstep, and our helpful team is always ready to assist you.
What are the available shipping options?
For details on shipping and delivery, please click here.
What payment methods are accepted?
We offer payment options through credit card, PayPal, Stripe, and EFT for online orders.
Do you provide a warranty?
For warranty support, please visit our warranty page and submit your claim here. This allows us to review your receipts and provide detailed instructions for the warranty process based on the item you’ve purchased. We maintain records of all transactions to streamline the warranty process for you.
Do you provide professional installation services?
While we supply high-quality pool equipment, we can recommend trusted local installers if you need professional setup.
Can I place an order over the phone?
Yes! Give us a call, and we’ll assist you with placing an order and choosing the right products for your needs.
Can I visit your store to see products in person?
We primarily operate online, but if you’d like specific details or recommendations, contact us, and we’ll be happy to assist.
Pool Covers
Which pool cover or blanket would you suggest?
If you’re looking for my recommendation on the type of blanket, I’d suggest going for a 525 micron if possible, as they tend to have a much longer lifespan. As for the color, that’s entirely up to you. Daisy offers a warranty of 8 years (or 10 if they handle the installation). All blankets come with a pro-rata warranty.
Should I add extra measurements to account for the upturn when measuring for a pool cover?
No, Daisy will add a minimum of 15 cm (150 mm) to the width and 30 cm (300 mm) to the length to account for shrinkage and upturn, so you only need to provide the inline water measurements.
Do all pool covers help heat the pool?
All of them are solar covers, meaning they will heat the water when exposed to sunlight, except for the titanium cool/silver cover. The titanium cool/silver is ideal for very hot climates, such as the northern parts of WA, if the pool tends to get too warm under the sun with a regular solar blanket.
Which type of roller would you suggest?
When it comes to rollers, the UTC models are cost-effective but tend to be lightweight and not as durable. The 5 Star rollers are of higher quality, and the specific type of 5 Star roller often comes down to personal preference. Some people prefer models that are closer to the ground for a more streamlined look, while others opt for taller ones that are easier to bend down to. Additionally, some rollers, like the LP and FM models, feature lockable castor wheels, while the MKII has a single wheel at one end, allowing it to be moved in only one direction.
How can I add a refit kit or cover to my order?
The quote process will guide you through each step to provide an accurate estimate. If you order just the blanket, it will also suggest a refit kit and cover at one point (since these are not included with the blanket, but come with the rollers). It will prompt you about installation and include it in the quote if necessary.
What if the step is positioned along the side of the pool instead of at the end?
If you have a pool with an unusual design, such as a step in the middle or multiple steps, simply get a quote for the correct number of meters. When placing your order, note in the designated area that you’ll be sending a diagram in a separate email. Once the correct meterage is ordered, we can attach your diagram to our order for Daisy.
What is the estimated delivery time for my order from Daisy?
Daisy typically takes 3-6 business days to process and deliver orders within the metro area, although this timeframe may extend as Christmas approaches. For deliveries to rural areas, please allow a few extra days.
How much time will Daisy need to install my cover if I choose to have it professionally installed?
Daisy typically requires 1-2 weeks from the order date to complete delivery and installation. However, this timeline may be extended during the December/January period.
What is the cost of delivery?
Daisy now offers a flat delivery fee of $25, regardless of your location or the number of items you order. You’ll pay just one $25 charge for delivery.
Is an overcover necessary?
It’s important to protect your blanket when it’s rolled up on the roller. If you’re purchasing a roller, the over cover will be included at no additional cost. If you’re only buying a cover, you can reuse your current over cover, or if it’s no longer in good condition, a new one will be offered during the ordering process. The only other detail we need is the size of the roller tube in meters to ensure the cover fits properly.
Is it possible to purchase a refit kit separately?
Yes, you can find that on our website. Simply enter “refit kit” in the search bar, and the item will appear for you to order online.
What warranty is offered for the pool covers?
The 525-micron blankets come with an 8-year warranty (or 10 years if installed by Daisy). The 400-micron blankets have a 5-year warranty, and the 250-micron blankets are covered for 3 years. All pool covers are backed by a pro-rata warranty.
What is a pool cover that allows air flow?
Breathable pool covers feature holes that allow air circulation through the material. The advantage of these covers is that by enabling the pool to “breathe,” they help maintain a cleaner pool, extend its lifespan, and create a healthier swimming environment.
How can I safeguard the cover when it’s not covering the pool?
If you’re using a Roller System, always use the white over-cover provided when re-covering the pool. For those without a Roller System, ensure the cover is fully removed and placed in a shaded area. Under no circumstances should it be left in the sun while folded, even for a brief moment. The heat buildup when folded is significantly amplified, which can cause the cover to deteriorate quickly. While the damage may not be visible right away, it can be severe.
Excessive heat can cause the trapped air to expand, creating enough pressure to separate the layers of the cover, forming larger bubbles. This isn’t usually a major issue unless it happens repeatedly, but the cover can become so hot that it melts and fuses itself together, permanently damaging it.
Are Daisy pool covers simple to manage?
A Daisy pool cover without a roller is a large piece of material, and it is much easier to manage with two people. One person should be positioned on each side to concertina the cover on the ground. Afterward, fold the sides toward the middle and pick it up to store in a shaded area—avoid storing it under shade cloth. If only one person is available, they should kneel at the pool’s edge, reach out as far as possible, grab the center of the cover, and pull it towards themselves, forming the concertina beneath their knees.
What is the best way to measure for a cover?
The next step is to measure your pool. Don’t worry if your pool has an irregular shape—remember that all covers are initially made as rectangles, and then you can trim them to fit. Daisy offers more details in their video.
To measure your pool, simply determine the maximum width (W) and length (L) of the water’s surface.
- Using a tape measure, record the length (L) and width (W) of the pool.
- Multiply L x W to calculate the total square meters, which you’ll need to estimate the cost of your Daisy pool cover.
- Daisy will account for extra material to cover the upturn and any shrinkage, so only the water level measurements are necessary.
- For pools with steps, measure the step area separately.
- If your pool has an unconventional shape, treat it as a rectangle.
Why don’t we list prices for all the products we offer?
We often receive this question, and while we would like to list prices for all our products, it’s a requirement from our suppliers. Suppliers implement this policy to prevent customers from accidentally selecting an unsuitable product. Their goal is to encourage customers to ask questions so they can receive expert guidance on the best choices. For instance, customers might unknowingly purchase a pump that isn’t suitable for their pool or filter size, so reaching out for advice ensures the right selection.
How do I measure my pool cover if there’s a step section?
What exactly is meant by the term “step section”?
Each Daisy pool cover is tailor-made and welded in rectangular shapes. If a part of the pool extends beyond the main area, such as the steps, we can add welded rectangular sections to cover these areas. The term “step section” refers to the part of the pool cover that is welded along the side to accommodate these extensions.
What if I have a swim-out instead of a step section?
Regardless of whether the protruding section is a swim area, spa, or any other feature, it is still considered a ‘step area’ for all pool covers. We prefer to keep things straightforward!
What distinguishes a left step area from a right step area?
A step section is usually positioned near one of the corners. When standing at the end of the step section and facing the pool, the step area will typically be either on your left or right. If it’s closer to your right foot, it’s referred to as a Right-Hand step area; if it’s on the left, it’s called a Left-Hand step area.
Does the location of my step section matter?
As long as we can identify the location of the ‘step area,’ we can weld an extra rectangular section to the main pool cover.
What if I have multiple step sections?
If there are multiple step areas, for example, steps on the right side and a protruding spa at the opposite end of the pool also on the right, we would refer to this setup as a Right-Hand step area with a Right-Hand Top step area.
What is the most accurate way to measure for a pool cover?
When measuring a step section, keep in mind that we create pool covers in rectangular shapes. Therefore, we need the length and width of the main pool area, as well as the dimensions of the step section. These two rectangles are then welded together to form a single cover.
Additionally, it’s important to specify the location of the step area(s), such as whether they are on the left or right, or at the end of the pool or another position. If the step area is at the end, we’ll need to know the distance from the end of the pool cover.
What if my pool has a unique shape?
Don’t worry if your pool has a unique shape, even with plenty of curves! All we need is the maximum length and width of your pool, and we’ll provide a rectangular cover that can be adjusted on-site.
When measuring a step area, keep in mind that it will be integrated with the main pool cover. If the step area extends beyond the main pool body, simply measure its length and width.
If the step area is recessed and doesn’t extend past the main body of the pool, no additional material is needed to cover it. You’ll just need to trim off any excess.
Why are pool covers from Daisy typically rectangular?
We provide our pool covers pre-trimmed and welded into rectangular shapes, giving you a nearly complete cover. Simply make the final adjustments on-site, using your pool as a precise template. This approach reduces the chances of measurement discrepancies, helping to minimize errors and material waste. Plus, if you need a quality pair of scissors for the job, we’ve got you covered!
Do you include coverage for a step section?
In most cases, the answer is yes.
However, if the step section is difficult to access each time you roll up the cover, it may be best to leave it uncovered. Similarly, if there is a centrally located step, such as a built-in seating area along a wall that is hard to reach, leaving it uncovered can make handling the pool cover more convenient.
How do I calculate the cost of a step section?
Pricing a step section follows the same method as pricing a pool cover. Measure the length and width to determine the total square meters, then add the step section’s square meters to the main pool area. Multiply the combined total by the cover price to calculate the cost.
Cost-Saving Tip: Instead of using the pool’s widest measurement (including the step section) as the total width, calculate the step separately. This prevents unnecessary material waste and ensures customers only pay for what they need.
How do I roll up a pool cover with a step section?
Step sections are typically positioned at the shallow end, while rollers are usually placed at the deep end, away from the main entry and exit points of the pool.
To roll up the pool cover, first fold the step section onto itself. This ensures a clear, straight path to the roller. Once the step section is folded, proceed to roll up the cover as usual. Leaving the step section folded while it’s on the roller is perfectly fine.
What are the challenges of having a step section?
In some cases, the step section is positioned at the roller end, requiring it to be folded at the start of the roll. This can lead to an uneven roll and may cause it to shift to one side.
The size of the step section can also pose difficulties. Folding a section that exceeds 2–3 meters in length or more than 1 meter in width can be challenging.
While step sections can be welded to any size, handling and folding larger sections can be tricky.


